01
Summary
Technology leader with 15+ years driving digital transformation across telecom, mobile, web, and enterprise platforms. Expert in GenAI strategy, ML architecture, MLOps, and responsible AI governance, with a track record of enhancing customer experience, strengthening security, and delivering scalable AI-powered solutions for telecom and banking.
02
Leadership Highlights
Defined and executed STC Kuwait's AI transformation roadmap, embedding GenAI, ML pipelines, and intelligent automation across digital operations.
Built and led a 50+ member engineering organization across onsite and offshore delivery models.
Architected security enhancements that significantly reduced fraud exposure and data leakage risks.
Led delivery of STC Kuwait App v5.24, the eSIM relaunch, and end-to-end revamps of mobile and web channels.
Trained 600+ professionals across the U.S. and Middle East in digital and enterprise technologies.
03
Experience
Digital Technical Director · STC Kuwait
Jan 2023 – Present · Kuwait
- Led the AI transformation of STC Kuwait digital channels by defining and executing the enterprise AI roadmap across customer journeys, digital operations, and high-impact business use cases.
- Delivered AI-powered operations and automated business-process management that improved service efficiency, reduced manual effort, and strengthened operational responsiveness.
- Architected GenAI and ML solutions integrated with BSS/OSS to enhance customer intelligence, improve retention, support fraud detection, and enable smarter decision-making.
- Built and led a 50+ person engineering team delivering scalable mobile, web, API, and AI capabilities to millions of users.
Digital Technical Manager · STC Kuwait
Jan 2019 – Dec 2022 · Kuwait
- Led digital transformation across B2C/B2B channels — mobile app, web portals, dealer app, and API ecosystem serving millions.
- Designed scalable microservices and cloud-native architecture on AWS/Azure; led comprehensive mobile and web revamps with a UI/UX overhaul.
- Spearheaded security enhancements, successfully reducing fraud and data-leak incidents.
Solution Architect · Qatar Post
Jun 2018 – Dec 2018 · Doha, Qatar
- Designed end-to-end architectures meeting rigorous business, security, and scalability needs; evaluated and recommended technology platforms.
Digital Team Lead · GOSI
Jan 2017 – May 2018 · Riyadh, Saudi Arabia
- Led complex solution design aligned with enterprise architecture standards while managing sprint planning and on-time delivery.
Founder & Lead Trainer · 365 Online (Digital Consultant)
May 2016 – Dec 2018 · Remote
- Founded a technology training firm, training 600+ professionals across the USA and Middle East in enterprise digital platform technologies.
Team Lead — Digital Platforms · Oracle India Pvt. Ltd.
Mar 2015 – Jan 2017 · Bangalore, India
- Led end-to-end delivery of web and mobile digital initiatives; governed architecture across frontend, backend, CMS, and API layers.
Senior Software Engineer · Vodafone
Aug 2011 – Feb 2015 · Bangalore, India
- Developed robust enterprise digital platforms and high-availability customer-facing applications for a major telecom operator.
04
Core Expertise
AI Strategy & Roadmapping
Generative AI (GenAI)
Machine Learning & MLOps
Solution Architecture
Cloud — AWS · Azure · GCP
Digital Transformation
Telecom BSS/OSS
AI Governance
Cyber Security
Exec Stakeholder Mgmt
Budgetary Oversight
Team Leadership
05
Education & Profile
Bachelor of Technology — Computer Science
Shri Mata Vaishno Devi University, Katra
2008 – 2012
Languages
English — Professional
Based in Kuwait · Open to Middle East & remote engagements
06
Writing
Notes on enterprise AI, GenAI architecture, MLOps, and digital transformation in telecom & banking.
First posts are on the way.
In the meantime, connect on
LinkedIn for updates.